UGHHHHH
I just had to answer the phone and had to transfer the call to a solicitor but I couldn't fully understand the name, so I was unable to pronounce it properly.
I said the name and the solicitor was like "Sorry who???" and I was getting very nervous and repeated what I thought the woman said and apologized. She ended up taking it anyway and didn't sound too mad, but this is why I hate answering the phone!
