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List of companies Americans hate
A single bad experience can forever ruin a company’s image in the mind of a customer. While these are bound to happen at any organization, many of the companies on this list have developed a reputation for consistent poor performance. Most of the companies on this list score worse than the average in their industries in the ACSI. This fact is all the more serious given that many of these companies are in industries with generally poor reputations for customer service, including cable and internet service providers, airlines, and subscription television services.
To identify the most hated companies in America, 24/7 Wall St. reviewed a variety of metrics on customer service, employee satisfaction, and financial performance. We considered consumer surveys from a number of sources, including the American Customer Satisfaction Index (ACSI) and a Zogby Analytics poll created in partnership with 24/7 Wall St. We also reviewed employee satisfaction based on worker opinion scores on Glassdoor — this is not a Glassdoor commissioned report. Finally, we reviewed management decisions and company policies that hurt a company’s public perception.
1. Comcast (CMCSA)
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The internet service provider and subscription television service industries are not known for superior customer service. In fact, the two industries have the worst average scores in the American Customer Satisfaction Index. Still, Comcast has a significantly worse customer satisfaction score than either industry average.
The company’s internet services received the fourth worst score out of some 350 companies. In J.D. Power’s rating of major wireline services, only Time Warner Cable -- recently subsumed by Charter -- received a worse score in overall satisfaction. In the same survey, Comcast received the worst scores in cost to consumer, performance, billing, and reliability. In 24/7 Wall St.’s annual customer satisfaction poll conducted in partnership with Zogby, nearly 55% of of respondents reported a negative experience with the company, the second worst of any corporation.
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2. Bank of America (BAC)
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Bank of America has the worst customer satisfaction score of any bank in the ACSI. In a 24/7 Wall St.’s annual customer satisfaction poll, about 44% of those surveyed said they had a negative experience with both BofA’s banking and credit card operations, among the worst of any company surveyed. In addition to unhappy customers, the company has also has dissatisfied employees. The bank agreed to pay to settle a racial discrimination case involving 700 employees in August 2013 as well as a gender discrimination suit the following month.
While nearly a decade has passed since the financial crisis, many Americans still resent Bank of America for its role in the crisis. Although the bank has paid tens of billions of dollars to settle suits related to improper mortgage practices and toxic securities, the recent year seems to have brought more of the same. Only a few months after it was reported that CEO Brian Moynihan received a 23% pay raise in 2015, the bank agreed to pay yet another $415 million to settle a suit. This time the settlement was with the Securities and Exchange Commission over the way Bank of America’s Merrill Lynch handled customer money.
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3. Mylan
4. McDonald’s
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McDonald’s has the worst customer service rating of all 17 industry competitors reviewed by ACSI.
Some of the dislike for the fast food chain may be politically charged. The company made headlines last year when ex-CEO Ed Rensi spoke out against the Service Employees International Union’s campaign to increase the national minimum wage to $15.
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5. Wells Fargo Bank
6. Facebook
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In recent years, the company has drawn significant criticism over its privacy policies and the mass data collection of its users. According the company’s statements, Facebook collects data on nearly anything it can, including who its users communicate with, users’ financial transactions, and the types of devices users are connecting with.
Recently, the company faced sharp criticism for not doing enough to curb the spread of fake news leading up to the U.S. presidential election. Since then, in an apparent attempt to mend public relations, the company announced a series of new policies aimed at identifying and flagging fake news stories on its site.
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7. Spirit
8. DISH Network
9. Sears
10. Sprint
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Sprint customers report the lowest customer satisfaction of any company in the wireless telephone service industry, according to the ACSI. In a separate Zogby survey commissioned by 24/7 Wall St., Sprint had the worst customer service rating out of the more than 100 companies included in the survey. More than half of Sprint customers polled reported a negative customer service experience with the company.
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11. WalMart
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In addition to hurting mom-and-pop operations, Walmart is also disappointing its customers. According to a recent Zogby survey, roughly 40% of Walmart customers polled reported a negative customer service experience.
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12. Charter Communications
https://www.yahoo.com/finance/news/a...110032495.html
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Do you dislike any of the companies listed?
Share some of your frustrating experiences if you have any.
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