Apple Music ranked highest in Customer Satisfaction Survey
Quote:
Apple Music has been ranked the highest in overall customer satisfaction among seven streaming music brands that were compared in a new study by J.D. Power. Based on 4,482 individuals who have paid for a subscription music service in the last six months, J.D. Power's inaugural music study measured six key areas in each service: performance and reliability, ease of use, cost of service, content, communication, and customer service.
Based on a 1,000 point scale, Apple Music ranked highest with a score of 834, followed by Rhapsody (826), Pandora (825), and Spotify (824), while the industry average was ranked as 822. Apple Music earned five out of five total "power circle" marks in three categories, meaning it's "among the best" in content, performance and reliability, and ease of use. The service earned four out of five power circles in cost of service, communication, and customer service, earning it a "better than most" descriptor in these areas.
I have it and I love it, but I know the high ratings are just because Apple Music is just like adding Rhapsody to itunes. Nothing to complain about because everyone's already familiar with it
I hated it after my trial was up, I lost all the music they'd automatically uploaded to their servers (some of which I hadn't been able to access even during my subscription, and almost all of which was stored on my device before my subscription started).
Loves it, actually. The design leaves a lot to be desired, but other than that, thumbs up. I love that my purchased music is actually integrated with the music I choose to stream.
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