lol

Poor manager

Customers are allowed to be whiny assholes but employees are NOT. It doesn't matter how much you wanna cuss em out or cut the bitch, when on the clock you gotta stay classy and professional. I don't care if you work at Del Taco or a management position at a Fortune 500 company, the same standard applies

You can literally notice that the customers were chill and the manager was acting all high because he's the "manager" so he can cuss out the customers and be rude. ****ing asshole doesn't deserve to be manager. Did he get fired?

Edit: He got fired. x
Edit #2: Oh i didnt see the link in the OP.

You must be unemployed or some kind of heartless CEO...

Bye!

There comes a time when you can't control your emotions anymore. Especially when you're under so much pressure. He is human.

I, Robot
Unfortunately this mentality doesn't work out because, in real life, **** happens.. Sometimes you have to deal with these.. customers... But on second thought if you're the Manger you should know how to, properly, handle difficult situations.

I feel for the manager cause he got fired over something petty as"sauces"

I don't get people that argue at drive thru windows. Like, it's never that serious. It's a damn fast food restaurant. The tacos aren't even that good at Del Taco.

I kinda feel bad for the manager because the couple most likely started the argument by being assholes. Customers have a terrible sense of entitlement especially when it comes to restaurants, and they are encouraged to be that way in America with phrases like "the customer's always right" when they literally are not. In fact, most of the time, the customer is wrong, and just being whiny. Obviously it was tacky of the manager to act out, but still.

Still can't believe people are defending the manager when he was the one who was cursing and acting a fool for no damn reason

I'm neither. I don't work food or retail but I used to and trust me some people TRIED it sometimes but I stayed classy and saw a lot of rewards for it. It's really not that hard to not let it get to your head. Just remember those customers have more miserable lives than you do and they're just taking out pent up anger on you. And go ahead and be angry when they leave, punch something, complain to a coworker. But you're never going to get anywhere professionally if you have the mentality that you can just blow up at a customer/client whenever you're under pressure. Everyone's under pressure, some people just handle it better than others.

This is totally right.

Honestly if you're defending the manager then good luck keeping a job. Maybe in the initial argument he was right (doesn't sound like it but benefit of the doubt) but his actions were not. No matter what costumers do you shouldn't be raising your voice or cursing at them, it definitely wasn't that serious.

Mess him working for a corporation and thinking he was in the clear because his dad was his boss.

Yeah, the manager should have known there are better ways to deal with the situation.

I work in retail and I tell you 99% of the time, the customer isn't right. The occasional 1% is mostly an error that we happily fix with no problems. Still, this is one situation where giving them extra sauces should have been resolved with no problems at all.

Fast food customers are the worst.
Back when I used to work at McDonald's so many people would come in with their nasty ass attitudes.
I would just keep my mouth shut when they would try it with me because all they want is to get a reaction out of you.

doubt it. his dad is the owner. He probably got suspended or will be working in the back office now