A 911 dispatcher has quit after he hung up on a panicking woman who called when her friend was fatally injured in a shooting, news reports said.
Matthew Sanchez, an Albuquerque firefighter, had been placed on administrative leave after an investigation into the incident in New Mexico on 26 June.
During the frantic call, Esperanza Quintero swore at him as she battled to keep 17-year-old Jaydon Chavez-Silver alive after he had been shot at a party.
In it, she said:
:: Caller: "I'm doing CPR as we speak. I'm keeping him alive."
:: Sanchez: "Okay, is he not breathing?"
:: Caller: "Barely. Stay with him. Stay with him, good job. Just stay with me, okay, okay. There you go. Good job Jaydon."
:: Sanchez: "Is he breathing?"
:: Caller: "He's barely breathing. How many times do I have to f****** tell you?"
:: Sanchez: "Okay, you know what ma'am? You could deal with it yourself. I'm not gonna deal with this, okay?"
:: Caller: "No, my friend is dying..."
Mr Sanchez then ended the call.
Emergency crews were already on their way to the scene, but Mr Chavez-Silver died later in hospital.
What an idiot. Of course I'd be pissed if people were cursing at me and being rude all day but I'd never hang up bc you need to realize they're not trying to hurt you
I worked as an operator, so sometimes it's hard dealing with rude people, and sometimes we do have to disconnect the call. However, in this situation, there is no excuse for this worker. Like NONE. A 911 operator has to be able to deal with whatever is hurled at him or her. And he was asking the same question way too much.
What is wrong with people