I just came back from the IRS and my god....
There was so much traffic getting there so it took me a year and a ****ing day to get there. When I get there, I get hounded by security to take off my belt and put all my items in the basket. When I finally get to speak to the woman at customer service, after waiting for almost ten minutes, she tells me the machine is down so I can't get the form that I want. After waiting in my car for a half an hour, I walk back in only to have to wait on a line of eight people. The woman who was at the desk before is gone and some burly, Roseanne looking creature has now taken over. She was rude and nasty to almost every other customer, shouting at people, throwing documents all over the desk at people. When it's my turn, I politely ask her for the form I need. In the midst of me explaining what I need it for, she cut me off asking what do I want. The transcript or the actual form? As I explain to her again, she starts shouting "what form!? After restraining myself from jumping over the counter and tackling her, she tells me the machine is STILL down and I have to come back tomorrow to get the form.
When I go up there tomorrow, if she's still there, I plan on getting on that ogre's name and filing a complaint about her. She picked the wrong person to be nasty to.