Who even buys that many scented candles? My mum loves French vanilla candles and I swear someone just gets her one at Christmas and it lasts all year. Those things burn for HOURS. She must have a different one in each room, and have them on all day.
Its her profession to buy all these candles and make video reviews on them.
Why am I the only one backing this woman's ranting up? She controlled herself back properly and professional, but "Jen" did not act accordingly.
Not once but twice she told her she had the candles. She is held accountable for those words. It's a vocal contract. When you promise someone something, yet fail to give back in what you said, you have to make it right.
Jen should've gave her something free. She should've gave her money back. Telling her to "eff off" in a sense that she couldn't do anything isn't the right way. And if the company can't vouch for making things right, then they'll just lose traffic in the long run. There was nothing wrong with this rant. For going out of the way to "Appleton," for a vow they'll have her product is basically teasing her for what she wants.
Like she said, if she couldn't find them, she would've moved on. But they egged her on and taunted her saying they had them not once, but TWICE. Props to this video and I hope "Jen" learns a thing or two. Or maybe that's the company's policy but either way they'll lose customers this way...