The real problem is the fans that expected something to actually come out of the app. It was obvious from the start that everything she had planned didn't go her way.
Why would you expect the app to be updated when not even her single treatment was handled properly? Why do you expect an explanation when she has never given one before when something is cancelled? Do you not stan for her not to know this? Why do you actually need an explanation? Will this make you rest in peace?