I work in a hotel and if this troll came into my world. In Australia it illegal to film someone doing there job without their permission. Also the place had every right to refuse service to someone swearing and acting like a twat! I would have loved a Native American to be working and put her in her place about people coming into "HER SO CALLED COUNTRY"
To be fair this bitch was rude and whatever but until she started being offensive, she was only exercising her right as a customer.
I.M.O all rights go out the window when you starting swearing. The employee also has a right to not be subjected to this and has the right to ask the customer to leave the store.