R&B ballads used to be a HUGE deal in the early 00s but it started to fade with the rise of Electropop in 08/09. Which song y'all think was the last R&B smash? And I'm talking about old R&B jams like Irrepleaceble and Take a Bow.
Some people need to accept that R&B as a genre has evolved and it's not a bad thing, it shows growth. Even in the 2000s the genre sounded different from what it did in the 80s and 90s. To hear modern day R&B listen to The Weeknd's mixtapes or Miguel's Kaleidoscope Dream for reference.