I did not record this video. Here's an excerpt from Ruby Chen
"Terrible experience: In 5/12/2015, 86-51 Broadway, Starbuck store in Elmhurst, manager Melissa seems to have the anger management issue.
she took my order of one frappuccino and one special straw. I didn't hear her coworker asking my name to put on cup at first because I was opening my reward app on my phone to pay, then melissa started to shout at me saying hey helloooo with very bad attitude. The only thing I said to her is "sry I don't hear you but you don't have to yell." And till now, I haven't figured out which word aggravated her. Then She took the scanner away as I was trying to pay then told me to leave and never go back. I was trying to ask other employees who I can speak to. She thought I am leaving with the straw on my hand (I picked it up before everything happened), she said I am stealing the straw.
Really?! call me stealing! And you say call the police to get me out of the store?! I felt so bad for what happened, especially nobody I can report her to because she is the manager. I am glad that other customers in store saw how I was treated and told her "you need get fired". Then she switched the target and started to argue with them. I thank for this customer who took this video and sent to me.
I have filed the compliant with customer service. I hope the district manager will take this seriously. This is such a terrible experience."
I would never talk to someone like that (but of course, we've all wanted to if you work in the retail area)... but that girl looked so confused and bewildered. And from the story, that lady popped off on her because she was probably stressed it was packed and ****.
Still, no reason to go off on someone who asked you to speak up. It was probably noisy. People always ask me to speak up and I oblige because that way, we can do what we need to do and move the **** on with our lives. Damn, that bitch was mad as hell.
