Quote:
Originally posted by jonasha
What kind of retraining does he expect? I'm pretty sure the employees are not the ones who made the decision to not make subtitles on movies. That's the management issue, not the PR people working on twitter or the random flight attendants.
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Maybe just a "We're looking into ways to solve this problem, thanks for your imput. We are always trying to improve our services" instead of this "the caption cover the monitors, sorry. I hope you enjoy the view from the flight" messy response
