Comcast, the mammoth U.S. cable company, was reportedly forced to issue an apology Wednesday after someone at the company changed a customer's name on a bill from Ricardo to "A—hole."
Lisa Brown, who lives in Spokane, Wash., said she was shocked when she first saw the bill with her husband Ricardo's name changed. She contacted a consumer advocate blog called Elliot.org and provided it with a copy of the billing statement.
When asked what may have led to the derogatory name, Brown theorized that it could have stemmed from a recent phone call she had with the company's customer service.
Brown, a two-year customer of Comcast, explained that her family was in a tight financial spot. She called to inquire about how she could cut down her monthly bill. Brown told the blog that instead of assisting her, the representative passed her on to a retention specialist who promptly tried to keep her at her current bill and, on top of that, get her to sign a two-year contract.
I love the faux outrage of the customer. I would be cracking up that happened to me especially if I was a jerk to their customer service over a delinquent payment.
Someone had a bad day at Comcast and decided they didn't want their job anymore end of story.
Mess
