Member Since: 7/31/2007
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Apple to face suit over missing iPhone texts
Quote:
Apple Inc (AAPL.O) was ordered to face a U.S. federal lawsuit claiming it failed to tell consumers that its messaging system would block them from receiving text messages if they switched to Android-based smartphones from iPhones.
U.S. District Judge Lucy Koh in San Jose, California said Apple must face plaintiff Adrienne Moore's claim that the message blocking interfered with her contract with Verizon Wireless (VZ.N) for wireless service, which she kept after switching in April to a Samsung (005930.KS) Galaxy S5 from an iPhone 4.
Moore, who seeks class-action status and unspecified damages, claimed that Apple failed to disclose how its iOS 5 software operating system would obstruct the delivery of "countless" messages from other Apple device users if iPhone users switched to non-Apple devices.
"Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should," the Cupertino, California-based company said.
For its fiscal year ended Sept. 27, Apple reported sales of 169.2 million iPhones.
Apple now has an online tool, (here), to help people who switch to non-Apple smartphones retrieve messages from iPhone users.
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