Malaysia Airlines released this statement to News.com:
“In light of the recent tragedy of MH17 on 17 July 2014, Malaysia Airlines will adapt the below policy effective immediately until Thursday, 24 July 2014.
“Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non refundable tickets.
“Enrich (frequent flyer program) passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.
“These waivers are only applicable from 18 July 2014 until 24 July 2014, for travel between 18 July 2014 until 31 December 2014.”
Even with this generous refund policy, it may be too late recover the trust of some customers:
But in less than a year two of the biggest airline disasters in recent history happened to this one
I would want my money back too.
Basically. It's not unreasonable for customers to want to cancel their flights and want their money back. This very unfortunate for Malaysia Air though. Ugh, I almost feel bad.
