I LOVE a good ballad (or just an "emotional" song) but for me there's a very fine line between heartfelt and painful. (Ex: Stay, All Of Me = heartfelt; Grenade, Adore You = painful)
Unfortunately this teeters over into the latter category, but of course that's just my opinion! I still want her to succeed (I LOVE the three songs I posted) just not with this song.