Next year, you may want to opt for the Santa sleigh delivery option instead of UPS.
The company announced Tuesday that some shipments guaranteed to arrive on Christmas wouldn't make it to their destination in time, because "the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas."
On Wednesday, UPS added that while the company doesn't make pick ups or deliveries on Christmas Day, they're "making every effort to get packages to their destination."
But that wasn't enough for customers who woke up Christmas morning with presents missing from under their trees.
To the company's credit, UPS representatives have been responding to angry customers via Twitter and Facebook. A spokeswoman told CNN the company considered calling in drivers on Christmas Day to make emergency deliveries, but ultimately decided against it. "(The drivers) pulled in extra hours. We did a lot of Sunday deliveries, which we normally don't do. It wasn't a decision that we came to lightly," spokeswoman Natalie Black told CNN.
Amazon also told some customers who didn't get packages guaranteed by Christmas due to the UPS delay that they would refund shipping charges and offer gift cards, according to CNN.
Customers eagerly awaiting their packages can track their progress on UPS.com.
I can't get the pictures to show up of some tweets and status's on their facebook page but to the people who waited till the last minute like I did and didn't get their packages like I didn't then it was ultimately our own fault for waiting so long even though it was guaranteed because holiday season for deliver drivers is insane..but that's just my 2 cents
And that's why you send everything ahead of time. I went to UPS Saturday to send some non-Christmas stuff and there were tons of people shipping gifts last minute. If you send things last minute, don't expect everything to go 100% smoothly
