This is Major Nelson, the director of Xbox. Look at his expression near the end. Does Microsoft care about their fans?

The better question is why do they have fans.

His ugly ass

he is the director of xbox, its not really part of his job to please fans - i mean he has to maintain a good PR but that is different then signing autographs and taking pictures (he doesnt get paid for that)

Why does he look british?

He's supposably a peoples person on xbox live so i would expect people to go up to him for a picture

does he have a cucumber in his mouth? his natural expression is so weird