Sony has responded to reports of various issues with PlayStation 4 hardware. Speaking to IGN, a Sony representative provided the following statement:
“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.”
In addition, Sony put to rest the idea that hardware troubles are becoming widespread. Despite some complaints in Amazon customer reviews, Sony tells us that “there have been various issues reported to date, but the overall number of returns is extremely small.”
Sony also responded to “rumors online stating that PlayStation customer service is informing people that it will take 6 weeks to get a replacement unit,” explaining to IGN that, “Those rumors are false. Our customer support team is exchanging units with new replacements immediately and with expedited shipping.”
