News: Customer support major meltdown

UnusualBoy

You've Never Heard a Customer Service Call Meltdown Quite Like This One

Quote:

First, some context.

After an unidentified security systems company missed an appointment, one inconvenience customer phoned the company's customer service line to straighten things out.

Following a little back and forth, the issue was bumped up to a supervisor named Michelle, who subsequently phoned the customer and left him a message asking him to call her back to her direct extension.

And so he did.

Except that Michelle had apparently gone home for the day, and no one at customer service seemed to know her by name, so the customer was kicked around the system for over three hours.

He ultimately reached a tech support agent named Mark, and that's when he officially broke down and let the expletives fly.

What followed was the culmination not just of this customer's individual frustration with the customer service system of this particular company, but the synergistic ire of every customer who has ever been shoved around by useless customer service since the first hold button was installed.

The exchange was uploaded to YouTube yesterday by a person claiming to be a former employee of the company.

According to this person, after this incident, the customer was legally banned from phoning the company.

The ex-employee also claims the company has gone to lengths to scrub any and all record that this call ever took place.

"The company would not be happy that I'm doing this," he wrote, "but it belongs on the internet."

God bless this Michelle girl if this customer ever finds ha

It may end up being fake but it sounds like the type of meltdown some atrlers may have

Igrt

Mess

Mike91

Customer Service is hell though.

warrenc

Oh god... Reminds me of Time Warner Cable......

But this poor guy was MELTING DOWN

DWG

Whoa.

The breathing at 5:45...

Tristan

Mess

JungleDisturbia

Oh my God.

Not the customer saying he's going to get a machine gun and go down to the headquarters.

This is so cringeworthy.

Nooo! Nooo! NOOOOO!

Poor Mark. Customers are the pits.

Mike91

Quote:

Originally posted by JungleDisturbia

Oh my God.

Not the customer saying he's going to get a machine gun and go down to the headquarters.

This is so cringeworthy.

Nooo! Nooo! NOOOOO!

Poor Mark. Customers are the pits.

How is it the customer's fault? Most customer services are **** and have no ****ing clue what they're doing and just give robotic answers that sound like they were copy/pasted from a handbook.

Ichinaru19

OMG

.

FAN

omfg...

JungleDisturbia

Quote:

Originally posted by Mike91

How is it the customer's fault? Most customer services are **** and have no ****ing clue what they're doing and just give robotic answers that sound like they were copy/pasted from a handbook.

Well I was talking about customers in general, and I never said anyone was to blame. But for a customer to have a complete meltdown like that over this, that isn't going to solve anything. At the end of the day, the workers are working to earn money and to make a living. Whether you, me, or the customer believe it's an efficient system or not is irrelevant because it's simply their job.

I've listened to my dad have similar yelling sessions on the phone to these phone services (nothing as bad as this, though) and I just think it's pretty useless and unnecessary to unload all your anger onto someone who is only doing what they can to support themselves + their families.

Harmonic Dreamer

What a meltdown!!!!!
Dude was LIVID!!!!!
Some people don't even realize how dumb they sound once they can't get what they want over the phone.
Makes my job fun though.

aloirt

Quote:

Originally posted by Mike91

How is it the customer's fault? Most customer services are **** and have no ****ing clue what they're doing and just give robotic answers that sound like they were copy/pasted from a handbook.

Which they are.

I had a friend who worked in customer service and he told me that they didn't really train him, just gave him a manual that he couldn't bring home so he had to learn from each call he recieved.

However, most customer service centers are really bad.

debutante

this man needs help

its not the fault of the people on customer service.

Georges

Quote:

What followed was the culmination not just of this customer's individual frustration with the customer service system of this particular company, but the synergistic ire of every customer who has ever been shoved around by useless customer service since the first hold button was installed.

I had experienced this kinda **** when my Samsung wouldn't turn on and I called the official company.

itsAllen

He is right though, customer service phone systems suck. Especially bank of america

Georges

Quote:

Originally posted by JungleDisturbia

Well I was talking about customers in general, and I never said anyone was to blame. But for a customer to have a complete meltdown like that over this, that isn't going to solve anything. At the end of the day, the workers are working to earn money and to make a living. Whether you, me, or the customer believe it's an efficient system or not is irrelevant because it's simply their job.

I've listened to my dad have similar yelling sessions on the phone to these phone services (nothing as bad as this, though) and I just think it's pretty useless and unnecessary to unload all your anger onto someone who is only doing what they can to support themselves + their families.

Customer support. For supporting customers. If you cannot support the customer, you aren't doing your job correctly.

A Little Unruly

I'm screaming.

ohjulia

Damn.

GGD

nnnnnnn;'