Today my dear friend Melinda and I had the sad privilege of attending to his grandmother on our flight as she made her journey to Orlando to join her family during this unspeakable time," Karas wrote. "Knowing she was making this hard journey alone, JetBlue employees made sure to be at her side every step of the way."
In an effort to make sure the woman was comfortable, the flight attendants offered her pillows, blankets and tissues for the duration of the flight. But the crew didn't stop there.
Karas and the other attendant Melinda took it a step further, passing around pieces of paper to everyone on board so that they could sign their names as a kind gesture.
"When we gathered them together to present them to her, we didn't have just a sheet of paper covered in names, which is what I had envisioned," she added. "Instead, we had page after page after page after page of long messages offering condolences, peace, love and support. There were even a couple of cash donations, and more than a few tears."
As the flight landed, Karas ended with a recently approved message from the airline: "JetBlue stands with Orlando," before witnessing the compassion continue as passengers prepared to deplane.
Describing a moment that moved her to tears, Karas wrote that she watched as every person made an effort to say something to the grandmother before exiting the aircraft.
"EVERY SINGLE PERSON STOPPED TO OFFER HER THEIR CONDOLENCES. Some just said they were sorry, some touched her hand, some hugged her, some cried with her," Karas wrote. "But every single person stopped to speak to her, and not a single person was impatient at the slower deplaning process."
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