If the patient was being difficult to me before the operation I would probably gossip with my staff a little as well. But the comments they made on the black lady were disgusting.
I don't think the guy from the second case deserved any money, though. It's not like they actually insulted him. They just made fun of him.
I mean props to her for hiding it in her damn weave, but i kinda understand why they might say the odd ****** thing considering she threatened them with a lawsuit for not booking her within two weeks.